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FREQUENTLY ASKED QUESTIONS

Delivery

  DELIVERY SERVICE DELIVERY TIME COST
UK : Royal Mail 1st class signed for 2-4 days £3.00 per order
EU : Royal Mail International signed for 5-10 days £10.00 per order
Rest of World : Royal Mail International signed for 10-15 days £12.00 per order

We check, pack and dispatch items each weekday by midday.  All orders are dispatched via 1st Class Royal Mail which will need to be signed for on delivery.  Orders usually take between 2 – 4 working days to reach you in the UK. 

If ordering from Europe, your order will likely take between 5 – 10 working days.  If ordering from the rest of the world, your product/s will likely reach you in 10 – 15 working days.  

These estimated delivery times are to be used as a guide and commence from the day of dispatch.

UK delivery per order - £3.00

EU delivery per order - £10.00

Worldwide delivery per order - £12.00

If ordering from outside the UK, you may have to pay customs or import duties on your order.  The country you are ordering from may have restrictions on the acceptance of adult products and we are not responsible for any difficulties this may cause.   

We are required to mark packages sent overseas according to international postage codes.

We are not able to control import duties for international orders and cannot take responsibility for these charges.  All international orders are sent via Royal Mail International and will need to be signed for on delivery. 

Discretion all the way

We are the soul of discretion here at Sent To Thrill. Every enquiry, order and transaction you make remains strictly between you and us. When you place an order, we personally pick it off our warehouse shelves and send it to you in plain, ordinary packaging.  

The majority of our products are packaged in their own box which is then placed in a plain cardboard box ready to be posted.

Your payment and personal details also stay confidential. Your bank statement will show a payment has been made to STT Ltd. 

We want you to shop in confidence with us and we'll regularly review our approach to being discreet to look for improvements.  

Need to return something?

If you change your mind about your purchase, please return to us within 28 days of receiving the item/s.  Please return in the external packaging provided or similar.  We will exchange or refund you as long as everything arrives undamaged and the hygienic seal is intact.  We are unable to refund any sex or pelvic floor products where the box has been opened and the hygienic seal has been broken.  

In the unlikely event that your product is faulty, we are truly sorry and will replace the product with a replacement or refund you.  Use the freepost label provided in your parcel.

How do I best clean and care for my Sent To Thrill products?

Clean often:  We recommend you carefully but thoroughly clean your products after every use with hot water and a gentle antibacterial soap. This will stop bacteria growing and help keep them in good condition too. If your toy isn’t waterproof, take care not to fully submerge it in water and remove the batteries first.

Dry thoroughly: Air-drying is the best way to dry your toys because it keeps off lint and fluff.

Use the correct lubrication: All our products are mainly made from silicone so please only use water-based lubricants. We stock Yes! and Sutil lubrication which are recommended for use with your products.

How should I store my Sent To Thrill products?

Store them in a cool, dry (preferably private) place and out of the reach of anything that might damage them. 

If you’ve got more than one toy or pelvic exerciser, keep them separate so that they don’t touch. Always remove the batteries too.

LATEST FROM THE BLOG

CUSTOMER REVIEWS

The packaging is great! Loved receiving and opening the box.

Thank you Sent To Thrill team! Responded to my questions about the love balls and helped me decide the best option.

The Orchis is a really beautiful product; ergonomic, lovely material and really good at doing what it needs to!

I regularly buy lube from Sent To Thrill. It's a quick and discrete service. John M, Durham

I feel really positive about the fact that I am taking charge of strengthening my pelvic floor - something that could very easily have dragged on and on, and no doubt would have deteriorated with age. Amanda H, Birmingham

The Iris looks lovely, it's a vibrant pink and feels super soft. Abigail M, Dorset

Thanks to the help from the team at sent to thrill in chossing the right products for me, I can feel a real difference in my pelvic floor strength. Helen T, Edinburgh

YES Organics - it has changed our lives! Juliet M - West Sussex

Received my toy today and I am very impressed with the quality and the service. Many thanks, I look forward to ordering my next one.....;)

Thank you! I have bought my first sex toy thanks to the easy to choose range.